Guidance notes for SOFIE, the replacement for RM SecureNet

South Gloucestershire Council’s replacement(*) for RM SecureNet will be launched on Wednesday 30 August. It’s called SOFIE, which stands for Secure Online File Information Exchange. As soon as SOFIE is available, RM SecureNet will become inactive and should not be used. From then on, all secure file transfers across South Gloucestershire should be carried out using SOFIE. Guidance notes available are:

• Logging in and general introduction
• Uploading and downloading, in detail

For support with SOFIE, please contact the IMS support team for help using the product, or if you need support with your SOFIE account, logging on or want to check your account credentials, you should email South Gloucestershire Council’s Information Management team. They have a dedicated inbox for account issues, which is cahsupportdesk@southglos.gov.uk.

* Schools subscribing to Integra’s IMS support, working with councils other than South Gloucestershire should continue to use the secure file transfer system in place locally.